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Terms of Service

Ten Degrees — booking and guest messaging platform for restaurants

Last updated: 30 September 2026

1. Parties

These terms constitute an agreement between TEN DEGREES TECHNOLOGIES S.R.L., Piazza della Repubblica 32, 20124 Milan (MI), Italy, VAT 14609980967, REA MI-2795122 ("Ten Degrees", "we"), and the business that subscribes to the service ("Customer", "you").

They apply upon creation of an account or use of the service. A person accepting on behalf of a company confirms that they are authorised to bind it.

Sections 1 to 12 constitute a business-to-business agreement and are not a consumer contract. Section 13 applies to guests using a public booking page, who may be consumers, and nothing in sections 1 to 12 limits their rights.

2. The service

Ten Degrees is software for restaurants. It manages reservations, table plans and guest records, and consolidates guest messages from WhatsApp, Instagram, Facebook Messenger, SMS and email into a single inbox in which staff respond to them.

We supply the software. We do not operate your restaurant and we do not determine the content of your communications with guests. Features that draft a suggested reply for your inbox produce a suggestion only, which a member of your staff reviews and decides whether to send.

Three features respond to guests directly, each enabled by you: the assistant on your public booking page, which answers questions but cannot create or amend a booking; the reservation agent on your messaging channels, which replies to private messages on WhatsApp, Instagram and Facebook Messenger; and the voice assistant, which answers calls. The reservation agent and the voice assistant may each create, amend or cancel a booking. Where enabled, they communicate with your guests on your behalf, and you are responsible for their communications as you are for those of your staff. They may be disabled at any time.

We may offer your restaurant on Reserve with Google when it is eligible, which requires, among other conditions, that it takes online bookings with instant confirmation. We then send Google your restaurant's name, address, telephone number, public website and, where we hold them, its map coordinates, together with its free times for each party size, which Google also asks us for continuously. We accept the bookings guests make on Google Maps and Google Search: they reach your reservations like any other online booking and receive your usual confirmation. Only times confirmed on the spot and requiring no deposit or card guarantee are offered there.

A guest who booked through Google can cancel or change the booking through Google until its start time, whatever cancellation or amendment cutoff your restaurant applies. For every booking made through Google, you instruct us, as your processor under section 7, to tell Google when it is changed or cancelled (by your restaurant, or by the guest through our own channels) or marked as a no-show, stating its status, start time, duration and party size. You can switch Reserve with Google off at any time in the booking page settings. From that moment Google can no longer take bookings for your restaurant; the booking option disappears from Google once Google processes our next daily update, usually within two days. Bookings already made stay valid.

Certain features depend on third-party platforms, namely Meta, Google, Telnyx, Postmark, OpenRouter, xAI and the other AI model providers listed in our Privacy Policy. Those platforms set their own rules and may change or withdraw access. We are not responsible for their decisions.

3. Your account

You must keep your credentials confidential and ensure that each member of staff has their own. You are responsible for activity carried out under your account.

You must notify us promptly at [email protected] if you believe an account has been compromised.

4. Connecting your Meta channels

You connect your own Facebook Page, Instagram professional account or WhatsApp Business Account, and confirm that you are entitled to do so.

On connecting a channel you also agree to comply with the platform's own rules, including Meta's messaging policies and the WhatsApp Business Messaging Policy. You must not use the service to send unsolicited marketing, and you must observe the messaging windows imposed by the platform. We may suspend a channel that places our platform access at risk.

A channel may be disconnected at any time from the dashboard.

5. Fees and payment

Fees are those agreed in your order or shown on our pricing page at the time of subscription.

  • Charges are monthly in advance;
  • payment is due within 30 days of the invoice date;
  • all fees are exclusive of VAT, which is added where applicable;
  • we may change fees on 30 days' notice, a change taking effect at your next renewal, and you may terminate before it applies.

If payment is overdue we will notify you. If it remains unpaid 14 days after that notice we may suspend the service. Suspension does not delete your data, and access is restored on payment.

6. Term, termination and data on termination

The agreement runs for the initial period stated in your order, being one month unless your order provides otherwise, and renews for successive periods of the same length unless either party gives 30 days' written notice before the end of the current period.

Either party may terminate immediately if the other commits a material breach and fails to remedy it within 30 days of written notice.

On termination you may export your customer, reservation and analytics data from the dashboard as CSV files. We keep that data available for 30 days after termination for that purpose, after which it is deleted, except where records must be retained to meet a legal obligation. You may request earlier deletion.

7. Your responsibilities for guest data

You are the data controller for your guests' personal data. We are your data processor and act on your documented instructions. It follows that:

  • you must have a lawful basis for the guest data you enter into the service;
  • you must provide your guests with your own privacy notice;
  • you are responsible for responding to their requests to access or delete their data, in which we will support you.

Before we process any guest data on your behalf, we enter into a data processing agreement with you under Article 28 GDPR, setting out your instructions to us, our security measures and our sub-processors, which forms part of this agreement. Our Privacy Policy sets out the respective roles in more detail and lists the sub-processors currently engaged.

8. Acceptable use

The service must not be used to contravene the law, to send unsolicited marketing, to harass any person, to upload malicious code, to reverse-engineer the platform, to resell access without our written agreement, or to place a load on the service that degrades it for other customers.

9. Availability and support

We aim to keep the service available during your restaurant's operating hours and monitor it continuously. We do not commit to a specific uptime percentage under these terms. Planned maintenance is announced in advance where practicable.

Support is available by email at [email protected] on working days in Italy. We aim to respond within one working day.

Any service level commitment must be agreed separately in writing.

10. Intellectual property

The platform, its software and its design remain ours. You receive a non-exclusive, non-transferable right to use it for your own business for the duration of this agreement.

Your data remains yours. We use it only to provide the service and to meet a legal obligation. In the course of providing and improving the service we may produce aggregated statistics that cannot identify you or any guest, and you instruct us to do so by accepting these terms. We do not use your guest data for any other purpose of our own.

You may not copy, modify or create derivative works from the platform.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any matter that cannot be limited under Italian law.

Subject to the foregoing, neither party is liable for indirect or consequential loss, loss of profit, loss of business or loss of anticipated savings.

Our total liability under this agreement in any twelve-month period is limited to the fees paid by you in the twelve months preceding the event giving rise to the claim.

The service is provided as described in the documentation. We do not warrant that it will be uninterrupted or error-free.

12. Other terms

Changes. We may update these terms and will give you 30 days' notice of a material change. If you do not accept it you may terminate before it takes effect.

Assignment. You may not assign this agreement without our written consent. We may assign it to a group company or to a purchaser of our business.

Entire agreement. These terms, the data processing agreement and your order form constitute the entire agreement between the parties.

Governing law. Italian law governs this agreement.

Jurisdiction. The courts of Milan have exclusive jurisdiction over any dispute arising under sections 1 to 12. This does not apply to a guest acting as a consumer, who may bring proceedings in the courts of the country in which they reside.

13. Terms for guests using a public booking page

This section applies to guests booking a table through a page we host on behalf of a restaurant. Your booking is an agreement with the restaurant, not with us.

We provide the software the restaurant uses. The restaurant sets its availability, its policies, its prices and any cancellation rules. Enquiries concerning a booking should be addressed to the restaurant.

When using the booking page:

  • you must provide accurate details, so that the restaurant can hold your table and contact you;
  • you must not submit automated or fraudulent bookings, or otherwise interfere with the operation of the page;
  • the page and its content remain our intellectual property.

The restaurant is the data controller for the details you provide. The manner in which we handle them on its behalf is described in our Privacy Policy.

We are not liable to you for the restaurant's performance of your booking. Nothing in this section affects your statutory rights as a consumer, including the mandatory protections of the country in which you reside.

TEN DEGREES TECHNOLOGIES S.R.L. Piazza della Repubblica 32, 20124 Milan (MI), Italy [email protected]